Practice Manager - Family Dental Care (Downtown)
About Us:
At Family Dental Care - Downtown, we don’t just provide dental care - we elevate the patient experience. Located in the heart of Northern British Columbia, our practice is a trusted name in family and cosmetic dentistry, known for delivering high-quality care in a warm, welcoming, and safe environment.
Our dynamic team of general dentists, specialists, and dedicated support staff is recognized across the region for clinical excellence and compassionate care. With a collaborative approach and a commitment to best practices, we work together to ensure that every patient receives personalized, top-tier treatment.
We are proud to hold a 4.9-star rating on Google, a reflection of our team’s hard work, attention to detail, and passion for exceeding expectations. But we’re not stopping there - we are relentlessly focused on growth, investing in the latest training, technology, and team development to stay ahead in the ever-evolving world of dentistry.
Schedule: Fulltime
Benefits of Joining Our Team:
Competitive compensation
Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
Attend social and CE events to network with dental professionals in your community
Work-life balance and flexibility
Access to modernized technology to provide optimal oral care to patients
Key Responsibilities:
Operational Planning & Execution
Build and execute plans to improve daily operations of the practice ensuring maximum productivity, operational excellence and develop strategies to increase organic patient growth.
Constantly review clinic environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to team.
Compliance & Patient Safety
Partner with Compliance, DC Institute and Human Resources to ensure the clinic is fully compliant and meets the provincial health regulation standards.
Manage and oversee all compliance programs within the practice, while leading by example to ensure patient safety is a top priority.
Work in accordance with the practice’s Health and Safety Policies and Procedures and in compliance with applicable provincial legislation.
Leadership
Lead, coach and motivate the team to improve productivity, engagement and retention of patients.
Drive the implementation of company programs, policies and procedures by supporting action plans and directly motivating the team to meet operational and company objectives.
Support recruitment efforts to interview dental professionals and assess for best fit.
Manage and analyze daily staffing costs and payroll administration; oversee accounts receivable process.
The wage range is from $68,000 to $70,000 anually, reflective of experience. Hourly wage is determined based on the candidate’s work experience and will be discussed during the interview process.
About You:
University or College Diploma in business or office administration
3-5 years experience in either a clinical setting, retail sales or customer service environment
Experience in a supervisory or management role contributing to business operations including staff scheduling, finances, inventory and people management
Strong business acumen and extensive experience in budgeting and forecasting
Experience with dental software systems and Microsoft Office is preferred
Strong commitment to maintaining health regulation and operational standards
Willingness to work varied hours to align with business needs
If you're a motivated and experienced Practice Manager who thrives in a team-driven, patient-first culture - and you're ready to help lead a practice that's as committed to its people as it is to its patients - we’d love to hear from you!
Candidates must be legally eligible to work in Canada. We thank all applicants, but only suitable applicants will be contacted. Job applicants with a disability who require reasonable accommodation for any part of the application or hiring process can contact our Talent Team at 416-558-8338. Reasonable accommodations will be determined on a case-by-case basis and your request will be responded to as soon as possible.