Dental Assistant / Patient Care Coordinator - Dawson Dental Cambridge
Get to Know Us:
At Dawson Dental Cambridge, we’re committed to delivering exceptional dental care with a warm, welcoming approach. Our modern, patient-focused practice offers a full range of dental services in a comfortable atmosphere — from general check-ups and cleanings to advanced treatments like Invisalign, implants, and kids dentistry. We pride ourselves on making every patient feel at ease, offering flexible appointment times, direct billing, and thoughtful touches like complimentary Wi-Fi and a calming patient lounge. Our team works collaboratively to build lasting relationships with our community by providing high-quality care and a positive experience for patients of all ages.
Schedule: Full-Time
Monday: 8:30am - 4:00pm
Tuesday: 12:00pm - 7:00pm
Wednesday: 11:00am - 6:00pm
Thursday: 8:30am - 4:00pm
Friday: 8:30am - 3:30pm
**Saturday (1-2/mth): 8:30am - 2:30pm
What Sets Us Apart:
Grow Without Limits: We’ll match your ambition, curiosity and drive to be your best with award-winning education, hands-on experience, real recognition and proven pathways that grow your expertise on your terms
Brilliant Rewards: Competitive pay with annual reviews, RRSP matching to grow your future, and a comprehensive total-rewards package, which includes gym discounts, insurance savings, entertainment deals, and more, along with access to our Employee and Family Assistance Program
Build Your Career with Us: Be part of a team that shares expertise, tackles challenges together, and works with modern technology, tools, and systems so you can focus on what matters most: patient care, professional development, and practice growth
Culture & Flexibility: Career development with industry-leading CE, social and networking events, and a flexible, work-life balanced environment that supports your professional growth
The wage for this Dental Assistant / Patient Care Coordinator position is $23-$28/hour depending on skills, experience, and location.
Please note that this is a replacement job opening.
Your Role:
Prepare treatment rooms, instruments, and materials for procedures, ensuring a clean and safe environment
Assist dentists and hygienists during treatments, maintaining patient comfort and workflow
Take dental X-rays and digital images as required
Perform instrument sterilization and infection control following IPAC standards
Update patient charts and provide education on oral hygiene and post-treatment care
Support scheduling, patient flow, and administrative tasks
Collaborate with the dental team to deliver efficient, high-quality care
Follow all privacy, safety, and regulatory guidelines
Establish strong patient relationships while maintaining ethical professional behaviour
Welcome and assist patients upon arrival, creating a warm and positive first impression
Optimize the daily appointment schedule to ensure full utilization with minimal gaps
Effectively manage the recall system and maintain accurate, up-to-date patient records
Handle incoming patient calls and inquiries, including appointment scheduling, confirmations, changes, and cancellations
Process referral letters and other patient correspondence from providers; organize, manage, and file all patient records and charts
Proactively manage potential cancellations and address objections to encourage patients to keep their appointments
Complete patient billing following treatment, process payments, submit insurance claims, and respond to fee inquiries in a professional and positive manner
About You:
Registered and/or Certified as a Dental Assistant with your Provincial regulatory body or association is required
Previous dental assisting experience is preferred
Experience with dental software programs is required
Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we serve. While we thank all applicants for their interest, only those selected for further consideration will be contacted. Applicants who require accommodation during the application or hiring process are encouraged to contact our Recruitment Team; all requests will be reviewed and addressed on a case-by-case basis.