Patient Care Coordinator - Fort Rouge Dental Group
Get To Know Us:
At Fort Rouge Dental Group in Winnipeg, we've been serving our community for over 65 years, offering a collaborative and fulfilling work environment where every team member is valued. Our clinic features advanced technologies like the Periolase laser, 3D scanning, Cerec, and LANAP/LAPIP laser treatments for cutting-edge patient care. With a 4.9-star rating on Google, we pride ourselves on exceptional service and continuous learning. Join us in delivering top-notch dental care!
Schedule: Monday to Friday 8:30AM - 5:00PM
Benefits of Joining Our Team:
Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us
Competitive compensation
Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
Attend social and CE events to network with dental professionals in your community
Work-life balance and flexibility
Access to modernized technology to provide optimal oral care to patients
Responsibilities:
Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
Effectively manage the recall system and accurately maintain the patient database
Process referral letters and other patient correspondence upon receipt from the provider
Manage and file all patient records and charts
Demonstrate active listening and empathy to patients using effective communication skills
About You:
Minimum 1 year of Administrator experience
Clinical background considered an asset
Experience with Dental software