Patient Care Coordinator - Wembley Dental Clinic
Get To Know Us:
Wembley Dental Clinic has been serving the Parksville, Qualicum, Bowser, Errington, Nanoose Bay, Lasqueti Island, Lantzville, and Nanaimo for many years.
Our practice offers a complete range of dental services, including general dentistry, full-mouth restoration, oral procedures, non-surgical gum therapy, and hygiene services.
Our team of dentists are highly regarded in their field and provide unparalleled dental care in a safe environment and are passionately dedicated to continuing education, regularly attend courses, earn certifications to ensure they provide the most up-to-date dentistry.
Our practice offers the latest in dental technology including paperless charting, Velscope examinations, Itero Digital Scanner, and digital X-rays.
Schedule:
Monday - 7:30am-4:15pm
Tuesday - 8:30am-4:45pm
Wednesday - 8:30am-4:45pm
Thursday - 8:30am-4:45pm
Benefits of Joining Our Team:
Now offering an RRSP matching program for our permanent team members — helping you grow your future while you build your career with us
Competitive compensation
Total rewards package that offers discounts on many services and activities including an exclusive corporate gym membership program; reduced rates on home and auto insurance; unlimited access to a variety of discounted entertainment, hotels, products, services and so much more!
Employee and Family Assistance Program (EFAP) that connects team members and their families with complimentary, confidential, short-term counseling and advisory services
Career development to grow and evolve as a dental professional on your individual career path, including access to industry-leading continuing education
Attend social and CE events to network with dental professionals in your community
Work-life balance and flexibility
Access to modernized technology to provide optimal oral care to patients
The wage range for this role is approximately $29–$34 per hour, depending on skills and experience.
Responsibilities:
Make a positive and lasting impression on the patient, from the moment they arrive at the practice to the moment they leave
Responsible for optimizing the appointment schedule by ensuring the day is full, with limited gaps
Manage all patient calls and inquiries with a smile: appointments, confirmations, and amendments
Manage potential cancellations and overcome objections to motivate the patient to keep the appointment
Bill patients as they come out of the treatment room, take payment, send a claim form to insurance, respond to all fee inquiries in a positive manner
Effectively manage the recall system and accurately maintain the patient database
Process referral letters and other patient correspondence upon receipt from the provider
Manage and file all patient records and charts
Demonstrate active listening and empathy to patients using effective communication skills
About You:
Minimum 1 year of Administrator experience
Clinical background considered an asset
Experience with Dental software